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Customer Service News

More Than Twice as Many Consumers Trust Customer Reviews Over Companies Themselves

CDC Draincare Doubles Productivity and Expands Nationally with BigChange

Sainsbury’s New Loyalty Scheme: How Does the Supermarket Stack Up for Customer Service?

79% Agree Cloud Toolsets Are Essential for Cloud Contact Center Success

Live Webinar: Drive Customer Insights Into Action With Citizen Watch, Novo Nordisk And Sprinklr!

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

Evaluagent Integrates ChatGPT in Industry First Milestone

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

Macaw Security Boosts Efficiency with BigChange Mobile Tech

MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%

Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center

Ringover to Exhibit at the Recruitment Agency Expo 2023

Darlington Borough Council Secures Contact Centre Payments With PCI Pal

WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Lewisham Homes Selects Localz Technology to Improve Tenant Experience

Future Group Drives Productivity Gains with BigChange Job Management

Waterfield Tech Recaps Record Year of Growth

Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform