The Direct Link between Service & Revenue Generation

A look at the cause-and-effect of customer satisfaction and increased revenue.

One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!

Learn how to use Social CRM to reach out and connect with your customers.

Improving your customer service skills is very simple and the payoffs are almost immediate.

Seven Tips to Deal with Unhappy Customers

A good response to a customer complaint ensures you’ll receive that complaint only once.

The 3 Things Complaining Customers Fear Most

Guy Winch explains why understanding the mindset of complaining customers helps CSRs manage service recovery encounters.

Serving Customers: How to Take a Punch

The ability to take a punch is one of the most critical strategic issues facing organizations these days. Learn how to view it as an opportunity to thrill your fans.

101 Inspirational Customer Service Quotes

Looking for a little inspiration? Look no further! Omar Zaibak brings you 101 of his favorite customer service quotes.

Lara J. Fabens gives her opinion on what she feels are five of the most over used words in customer service.

The Dollars and Sense of Customer Loyalty

In this article you will learn how employee engagement impacts customer satisfaction and loyalty.

What exactly is a Moment of Truth and where did it come from? Shep Hyken reveals all.

In this article Dr. Jim Anderson explores the link between good product management and customer loyalty.

Speed has become a differentiator between great service and even greater service.

Providing Positive Customer Service over the Phone

Are your team members communicating clearly and effectively? Are they trained to develop positive outcomes? 10 Tips for positive phone conversations.

Watch customer satisfaction increase just by changing this one simple word.

Five Ways to Surprise and Delight Your Customers

Anneve Hutchinson receives a pleasant surprise – and offers you five ways to stand out and delight your customers.

Meet some stars of service – and learn how to make the most of their skills.

The Present and Future of Customer Engagement

Complete customer management and the power of social networking.

The Difference between Hearing and Listening To Customers

Make your communication with customers more effective with these key points.