The International Council of Customer Service Organizations (ICCSO) has recognized ADP Employer Services for its professional excellence in customer service..
Ron Rosenberg gives us some important lessons on the importance of providing legendary service..
Paragon HDS Software helps meet customers demands. As more and more customers demand convenient delivery time slots, Paragon ‘HDS’ software is allowing shoppers to choose a delivery slot to suit them. Many of the UK’s high street retailers, including some well-known names in the electronics, catalogue and home furnishings sectors, will be busy planning their [...]
how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..
Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
As customer service and social media blend to provide a new platform for providing customer care, Belinda Gannaway looks at the key success factors..
Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns..
What’s that famous line; “the customer is always right, and if you ever doubt this refer to rule number one,” and whereas we read such quotes and smile, there is a very valuable lesson in all of this..
There are several ways you can develop relationships with your customers that will last a lifetime..
Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get [...]
The real issue for most people and organizations is that sellers should serve more and servers should sell more. Learn more in this article by Guy Arnold..
Amy Shouse learns a lot about customer service – on a canoe trip..
The corner stone of any good business is excellent customer service.
While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different [...]
Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..
Online shoppers reward retailer with best ForeSee score..
A customer is for life not just for Christmas – how to make your contact centre impress when it matters..
Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..