The Expanding Universe of Customer Service

The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.

Do Deliveries Negatively Impact Your Business?

Look at the impact deliveries have on your ability to provide excellent customer care.

Create Your Ideal Client Profile

Working with a new client has been inspiring.

Another Customer Service Opportunity Missed

A missed opportunity to delight an airline customer.

How visitor attractions need to generate that all important ‘wow’ factor.

10 Tips for Impeccable Customer Service

If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

The Customer Service Tree

Money can grow on trees, customer trees that is, and the bigger the tree the more money leaves can grow.

Effective Complaint Management: 12 Steps to Customer Delight

The basic steps any employee must follow to transform a negative customer experience into a memorable one.

Spending time getting to know your customers will help you reap long term benefits in profitability. Learn how to build a customer loyalty strategy.

A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.

Trust is not earned easily and when it comes to gaining the trust of your clients, there are some important steps to be followed.

Why Not Do a Customer Survey?

Finding out exactly what your customers think and feel is one of the most important aspects of providing customer service excellence.

5 Star Service vs. 4 Star Service – What’s the Difference?

5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do.

It is necessary in this economic climate to develop stronger relationships that create a long-term backbone for the company.

Memorable Encounters – Every Time!

Here are four ways we can leave our customers with a positive lasting impression.

New Strategies for Contact Centers

An important focus of any effective leader is to improve the day-to-day operating capabilities of the contact center.

Do you know how much your customers are helping you survive the downturn?

Dispelling Customer Loyalty Myths

Learn about the myths of gaining, satisfying and keeping loyal customers.

Mystery Shopping Ideas for Your Business

Is your store or business really delivering the best service? Find out with a spot of mystery shopping.