CRM = Customers (don’t) Really Matter

CRM was supposed to bring companies closer to their clients – but has it? Find out in this article.

Creating a Customer Service Culture

In the dynamic world of retail, companies often talk about the importance of customer service excellence. The fast paced, competitive environment is a constant challenge for retail owners. Here are 6 simple tips to help retailers strive for high service levels.

The ABC of Customer Service

If you want your staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Customer Service.

Customer Service Leads to Customer Loyalty

All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

French fries? No. Charles Kingsmill is talking about FRIES, the hugely popular business acronym that he’s just invented.

If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service.

Many companies are turning away possible loyal customers, because they do not know how to turn a complaining customer into a thankful customer who will come back to buy from you again. Here are some suggestions to deal with with cranky customers.

Critical Steps to Establish a Customer Service Culture

When price wars fail to drive revenues, businesses often look to service to give them a competitive advantage. Anthony Mullins shares eight critical steps to establish a customer service culture.

Which Customers Complain the Most about Customer Service?

Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.

Top Ten Customer Service Tips

Ten very useful tips that you can put into practice right away to help improve your customer service.

Customer Service in Today’s Business Environment

Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?

Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.

Customers Say “That’s Stupid” to Call Center Methods

An online survey of consumers reveals that they don’t get good service from call centers.

What Exactly Is CRM?

CRM may or may not prove to be the answer to providing excellent customer care, but the philosophy of putting customers at the heart of our business is definitely a step in the right direction.

Customers – Hold onto what You’ve Got

You probably spend a great deal of your time looking for new customers or clients. However “are you sure your doing enough to hold onto the ones you’ve got?”

Delivering “Cut Above Customer Service”

Customer service? Two strange little words that are totally non-existent in today’s hurried, hectic, and non-personal world.

Making Customer Satisfaction Surveys Work

Thinking about conducting some customer research? Read Martin Day’s step by step guide to learn more.

Bollywood Dreams – Call Centers Moving Overseas

During increasingly competitive times, isn’t it all too easy to simply cut overheads at any cost?

How Does Singapore Airlines Fly So High?

Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. Here’s how they do it.