Four Ways to a Customer Facing Culture

In this article I will share four actions which can help companies ease the transition to a customer-facing culture..

Aito Leads the way for Customer Experience Analytics

Software changes the way users see their customers..

Alfa Wassermann Selects Sales Vision Pharma CRM

Innovative CRM solution for the life-science industry..

Top Customer Retention Tips

It’s a well known fact that it’s far easier to retain an existing customer than it is to acquire a new one..

Make Customer Service Excellence a Habit

Put your customers at the core of your business and watch your profits soar..

Good Customer Service Skills

The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..

Top 7 Tips to Create a Customer Service Culture of Excellence

At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..

Cloud-based Contracts Enhance Customer Service

How to improve the customer experience with digital signatures..

5 Ways to Engage With Your Customers

How to increase customer interest and boost business..

Listening to the Voice of the Customer (VOC)

Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.

Houston airports use surveillance technology to gain customer insights..

Aito Customer Experience Analytics Updated

A new version of Aito CEA 4.6 software has been released..

ACT! For Notes CRM Released by Vigilus

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, [...]

Extraordinary Customer Service – Where Does It Begin?

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

Should You Fire A Customer?

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so [...]

7 Steps to Improve Your Customer Service Desk

Is your Service Desk’s customer service seen as an asset or a liability?

The Keys to Customer Service

The key to customer service is providing a little bit more..

Emerging Technologies Will Change the Face of CRM

Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..