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Knowledge Base

How Mezzanine Lifts Can Reduce the Potential for Workplace Injury

AI for Early Disease Detection: How Machine Learning is Transforming Diagnostics

Why Are There So Many Clones of the Aviator Game?

A Comprehensive Guide to Automated Crypto Trading Bots

Will the Customer Support Jobs Be Relocated to the US? Reasons for and Against

How to Create a New Gmail Account Quickly

The Complete Guide to Google Classroom

How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

How Good is TADS Educate Customer Support and How Do I Contact Them?

How to Change Your Username on Redbubble

How Good Is Microsoft Support Chat and How Do I Contact Them?

Zadarma Phone Number: How Do I Contact Them?

The Role of Business Education in Building Effective Training Programs for Support Teams

What Sets Pin-Up Aviator Apart? Exploring Their Support Speed and Quality

From Practical to Premium: The Growing Popularity of Wooden Boards for Restaurant Menus

The Role of Software Outsourcing in Scaling Your Business

How to Contact FedEx Customer Service and How Good Is It?

Top Keyboard Shortcuts to Improve Speed and Accuracy in a Words Per Minute Test

How to Contact Xfinity Customer Service and What to Expect

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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