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Knowledge Base

A Comprehensive Guide to Automated Crypto Trading Bots

Will the Customer Support Jobs Be Relocated to the US? Reasons for and Against

How to Create a New Gmail Account Quickly

The Complete Guide to Google Classroom

How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

How Good is TADS Educate Customer Support and How Do I Contact Them?

How to Change Your Username on Redbubble

How Good Is Microsoft Support Chat and How Do I Contact Them?

Zadarma Phone Number: How Do I Contact Them?

The Role of Business Education in Building Effective Training Programs for Support Teams

What Sets Pin-Up Aviator Apart? Exploring Their Support Speed and Quality

From Practical to Premium: The Growing Popularity of Wooden Boards for Restaurant Menus

The Role of Software Outsourcing in Scaling Your Business

How to Contact FedEx Customer Service and How Good Is It?

Top Keyboard Shortcuts to Improve Speed and Accuracy in a Words Per Minute Test

How to Contact Xfinity Customer Service and What to Expect

Evaluating Customer Support: How to Pick a Proxy Service You Can Rely On

Boost Your Email Deliverability with an Effective Email Warm-Up Strategy

What a Truck Accident Attorney Needs to Build a Strong Case for You

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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