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Knowledge Base

How to File a Wrongful Death Lawsuit with Strong Evidence

Delivery Van Accident: A Guide to Documenting Evidence Properly

What Is a Super-Facilitator and How It Transforms Customer Experience

Event Tent Customer Service: How Suppliers Can Provide the Best Support

Fixing Casino Bonus Communication: Our Approach to Clarity

How Courses for Soft Skills Can Boost Your Career Growth

Must-Know Winning Pusoy Strategies for All Players

The New Customer Service Standards in Online Betting

A Complete Analysis of Gransino Casino: Reviews and Terms for UK Players

Introduction to the Gaming Platform Yabby Casino in Australia

How Online Platforms Build Customer Confidence: Insights from Australia’s Regulated Markets

Interview with BetPokies Founder: How the Top Comprehensive PayID Page Was Created

All About Casino Games on the Online Site Amon Casino

Why Choose Legiano Casino for Real Money Play in France

What to Consider Before Signing Up at MrSloty Casino

What Are the Features to Look for in Safety Flooring and Who Needs It

The Best ESL Solutions for Different Types of Retailers — From Convenience Stores to Large Supermarkets

Box Size Calculator – Solution for Best Optimization Packing

What Is a Megaways Slot at Nine Casino Italy

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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