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Knowledge Base

What is a Customer Service Skills Assesment?

10 Effective Customer Service Strategies for Lasting Loyalty

What Is a Service Blueprint? A Practical Guide for Better Service Design

How to File a Wrongful Death Lawsuit with Strong Evidence

Delivery Van Accident: A Guide to Documenting Evidence Properly

What Is a Super-Facilitator and How It Transforms Customer Experience

Event Tent Customer Service: How Suppliers Can Provide the Best Support

Fixing Casino Bonus Communication: Our Approach to Clarity

How Courses for Soft Skills Can Boost Your Career Growth

Must-Know Winning Pusoy Strategies for All Players

The New Customer Service Standards in Online Betting

A Complete Analysis of Gransino Casino: Reviews and Terms for UK Players

Introduction to the Gaming Platform Yabby Casino in Australia

How Online Platforms Build Customer Confidence: Insights from Australia’s Regulated Markets

Interview with BetPokies Founder: How the Top Comprehensive PayID Page Was Created

All About Casino Games on the Online Site Amon Casino

Why Choose Legiano Casino for Real Money Play in France

What to Consider Before Signing Up at MrSloty Casino

What Are the Features to Look for in Safety Flooring and Who Needs It

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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