CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.
The acquisition extends CGS’s capabilities in Chile to new industries, including telecommunications, retail and transportation, while meeting the growing demand for Spanish-speaking services for the global market. Financial terms were not disclosed.
Computer Generated Solutions Chile S.A. (CGS Chile), which is based in Santiago, has been providing BPO services for 15 years. With the acquisition of Mas Cerca, CGS Chile established its sixth office and doubled its employee base in the region to 3,000, establishing itself as the largest technical and BPO company in Chile. The acquisition will also secure its dominant position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals.
“We’re excited to join CGS and strengthen the company’s presence in Chile while enhancing customers’ evolving expectations,” said Pablo Rossel Estay, general manager, Mas Cerca. “Joining with CGS, we are on the way to becoming the largest BPO provider in Latin America. CGS has always had a strong reputation of providing superior technical and BPO support, as well as excellent customer service. We’re proud to enhance the existing capabilities and look forward to working closely with the global team.”
Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia. Its entrepreneurial culture, driving-charge for excellent service and BPO expertise has built a valued client delivery offering.
“We’re excited to have Mas Cerca join CGS, continuing our BPO growth in Latin America. The addition of Mas Cerca’s skilled staff will enable us to answer the global demand for Spanish-speaking agents and support our growth in a wide range of industries,” said Phil Friedman, President and CEO, CGS. “CGS prides itself on building strong client relationships and providing high-quality outsourcing services by harnessing over 30 years of experience delivering customizable solutions and dedicated support teams. This acquisition demonstrates our continued goal of client-centric focus and best-of-breed services to meet market demands.”
With a base of thousands of multilingual, dedicated call center agents located throughout North America, Europe, South America and the Middle East, CGS currently supports many of the world’s industry-leading brands. CGS’s innovative, scalable and flexible outsourcing solutions include
help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.