makepositive Named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study

Implementation Services for Marketing Automation Midmarket

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens™ Salesforce Ecosystem Partners Study for the UK.

In this study, ISG pre-selected Salesforce ecosystem partners based on eligibility, considering companies with dedicated Salesforce-related headcount permanently based in the UK. Through several stages of selection, they narrowed it to a short list of 45 Salesforce partners, which fall in at least one of the six quadrants analysed.

makepositive, which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.
‘Leaders’ within the study represent innovative strength and competitive stability, and have a comprehensive product and service offering, a strong market presence and established competitive position. The product portfolios and competitive strategies of ‘Leaders’ are strongly positioned to win business in the markets covered by the study.

Mark Mitchell, Managing Director at makepositive, said: “We are thrilled to be recognised as a Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners 2023 report.

“makepositive has been at the forefront of Salesforce consulting and development for over a decade now, delivering innovative and transformational solutions to help our clients drive growth and unlock the full potential of the Salesforce suite.

“This is a truly great achievement by the business and testament to the skills and knowledge we have, not only from within the makepositive business, but across the global Sabio Group.”

The report cites makepositive’s expertise in Salesforce, highlighting its solid reputation in the UK as well as its industry-targeted solutions, investment in keeping up to date with the Salesforce platform evolution, and its “make positive” culture that drives the company.

ISG’s analysts also noted the investment from makepositive’s parent – Sabio Group – which brings CX, AI, and international reach to the mix.
Mark added: “Our success is built on being able to deliver outstanding end-to-end services for our customers, working closely with their internal teams to reach and surpass targeted outcomes and ROI goals.

“That dedication to working as one with our customers is what differentiates us in the market. And as the convergence of CRM, CX and AI continues, being part of the Sabio Group – with its expertise, capability and global reach – will only strengthen that differentiation.

“We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

‘makepositive’ is a specialist Salesforce consultancy which supports businesses of all sizes in getting the most out of the Salesforce platform. It specialises in a wide range of services, including consulting, implementation, training, and support.

With over 600 Salesforce certifications and 4.9 out of 5 Salesforce CSAT score from more than 1800 projects completed, makepositive has established itself as a trusted partner for Salesforce consulting and development.

About makepositive

makepositive is a Salesforce consulting and development business that helps clients to unlock the full potential of Salesforce. With over a decade of experience, makepositive has established itself as a trusted partner for Salesforce implementation, customisation, integration, migration, support, and training.

The company is headquartered in the UK, with additional offices in India.

About Sabio Group

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.

The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

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