SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences.
SelectBlinds revolutionizes the window treatment industry as America’s most-trusted, highest rated online company. With over 300,000+ customer reviews and a commitment to quality craftsmanship at competitive prices, SelectBlinds empowers customers with high end custom-made coverings that transform any space into something you can be proud of. Their vision is clear: empower people to create spaces they can be proud of by creating an exceptional customer experience that builds confidence with the most diverse selection and helpful resources.
Simas Tamosaitis, Director of Customer Care, SelectBlinds said:
“Our partnership with Medallia will help us ensure every customer interaction upholds the high standards of service we have set for ourselves. Through continuous customer feedback, we look forward to celebrating every success story and correcting any mistakes we make along the way. Happy customers won’t happen by chance, they will come from the commitment SelectBlinds has made to provide the best experience in the industry.”
From on-site operations, digital, the contact center, human resources, sales & marketing, product development to market research, Medallia’s award-winning platform can meet the unique needs of every department, while also bringing them all together to drive transformational change through customer and employee experience. Medallia is a trusted partner to thousands of the biggest organizations around the world, helping them increase loyalty, trust, operational efficiency, and revenue.
“We are thrilled to work more closely with SelectBlinds and help them deliver world-class experiences,” said Gabe Benavides, Executive Vice President of Sales, Medallia. “With customers and employees engaging in new ways, leading organizations recognize that experience has become a critical foundation for business success. To stay ahead of changing market conditions and rising expectations, brands must understand their customers and employees across every touchpoint and act quickly to deliver exceptional experiences.”