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Is prepping for calls an issue for reps? Is it easy and fast to do good call prep? Is prepping for calls an issue for reps? Is it easy and fast to do good call prep? 93  0
Author bmaddick  26 Dec 2022 16:15 —    
Outsourcing Customer Care In Europe Outsourcing Customer Care In Europe 3.2K  3
Author johnkemp  1 Feb 2006 08:38 Latest reply clarksmith  7 Nov 2022 09:52  »»
Mind helping me with my test? Mind helping me with my test? 37  0
Author receptiongal  5 Aug 2022 22:56 —    
Customer Service Metrics for Inbound Call Center Customer Service Metrics for Inbound Call Center 7.1K  4
Author Pkuhns  2 May 2009 15:32 Latest reply jkunst  8 Jul 2022 20:23  »»
Is it Important to Automate Customer Service? Is it Important to Automate Customer Service? 1.2K  1
Author nathanlohey  27 Jan 2022 09:33 Latest reply jkunst  8 Jul 2022 20:14  »»
Customer Service Strategy: Deliver Value with Time Customer Service Strategy: Deliver Value with Time 4.4K  1
Author Shephyken  11 Jan 2015 10:49 Latest reply alexhall2221  14 Jun 2022 06:30  »»
A Customer Experience Formula A Customer Experience Formula 11.2K  6
Author errolallen  18 Jul 2013 06:25 Latest reply stein6898  8 Jun 2022 13:35  »»
How to boost customer engagement How to boost customer engagement 31  0
Author alexhall2221  26 May 2022 06:42 —    
Why should you use chat widget? Why should you use chat widget? 1.4K  0
Author Kacper  31 Mar 2022 10:32 —    
Aide — free beta: manage your text snippets and knowledge processes across your CS team Aide — free beta: manage your text snippets and knowledge processes across your CS team 1.1K  0
Author ziyadb  16 Mar 2022 17:44 —    
How to Handle the Situation: Difficult Customers How to Handle the Situation: Difficult Customers 10.6K  7
Author estreamdesk  16 Dec 2013 04:55 Latest reply Ryan42  19 Dec 2021 21:44  »»
Turn Employee Customer Service Best Practice into Standard Practice Turn Employee Customer Service Best Practice into Standard Practice 5.6K  4
Author Shephyken  27 Jan 2015 12:42 Latest reply Diana_HappyCx  23 Sep 2021 09:09  »»
Customer Service Question Customer Service Question 6.5K  6
Author Lisalou  12 Mar 2018 10:52 Latest reply Danwan337  1 Oct 2020 08:25  »»
What Lane Are You In? Is It Customer Service? What Lane Are You In? Is It Customer Service? 7.1K  2
Author Shephyken  12 Mar 2015 11:37 Latest reply Danwan337  1 Oct 2020 08:11  »»
Customer Service/Work Order Software? Customer Service/Work Order Software? 4.4K  1
Author grodriguez  12 Oct 2016 14:18 Latest reply envybox  12 Aug 2020 19:17  »»
Texting for customer service Texting for customer service 5.2K  1
Author nupurmaskara  15 Mar 2017 02:26 Latest reply ValueLabs  25 Feb 2020 05:18  »»
Need Customer service for comcast Need Customer service for comcast 3.2K  0
Author Brandonrivera  30 May 2018 00:31 —    
Lastest Customer Journey Mapping Playbook Lastest Customer Journey Mapping Playbook 4.9K  0
Author vidhya  10 Dec 2017 23:29 —    
Ways to improve Call Quality Monitoring - 35+ Tips for You Ways to improve Call Quality Monitoring - 35+ Tips for You 3.3K  0
Author misac1986  3 Nov 2017 11:14 —    
Time Wasters Database Time Wasters Database 3K  0
Author Astro2000  7 Jul 2017 00:42 —    
Providing Hardware design service in India Providing Hardware design service in India 4.6K  0
Author AnishiGanatra  18 Apr 2017 02:40 —    
Global Customer Service Meeting Global Customer Service Meeting 3.7K  0
Author FSC  2 Sep 2016 07:07 —    
Providing Customer Service CV in UK Providing Customer Service CV in UK 4.6K  0
Author LaurenDaniels  1 Aug 2016 00:36 —    
Declining Refund Request - Email Template: Suggestions/Tips? Declining Refund Request - Email Template: Suggestions/Tips? 3.8K  0
Author cmurph  14 Jul 2016 16:07 —    
Customer Service May Rule, But Rules in Customer Service Don't Customer Service May Rule, But Rules in Customer Service Don't 5.1K  1
Author Shephyken  27 Mar 2015 20:18 Latest reply tommyhulbert128  5 May 2016 00:54  »»
Customer Care Vs Philanthropy Customer Care Vs Philanthropy 5.9K  1
Author saeedfarrukh  14 Sep 2012 07:31 Latest reply saeedfarrukh  27 Feb 2016 05:03  »»
The Chief Customer Officer: Customer Service Experience Is Now Part of the C-Suite The Chief Customer Officer: Customer Service Experience Is Now Part of the C-Suite 3.5K  0
Author Shephyken  3 Apr 2015 14:30 —    
Ideas Needed:  Best Tool or Approach for Sharing Customer Impacting Events Ideas Needed: Best Tool or Approach for Sharing Customer Impacting Events 4.4K  0
Author davparf  5 Mar 2015 09:47 —    
Customer Service Journey Map Can Lead to Instant Gratification Customer Service Journey Map Can Lead to Instant Gratification 4.3K  0
Author Shephyken  27 Feb 2015 14:06 —    
An Update and Commentary on Today's Customer Service Tools: The Future of Customer Service is Now An Update and Commentary on Today's Customer Service Tools: The Future of Customer Service is Now 3.7K  0
Author Shephyken  17 Feb 2015 13:06 —    

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