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Texting for customer service

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#1   Posted: 15 Mar 2017 02:26


Wondering if any of you use texting for customer service?


#2   Posted: 25 Feb 2020 05:18

We integrate chatbot technology to filter all our genric customer quries, this help us to meet the customer who need our technician in solving the problem. This process actually saved lot of our time, and increase the customer experience and growth in productivity.

What if business users could create a chatbot without any coding? Create the rules of conversation themselves? And even change the conversation flow on their own to reflect the changes in the business processes?

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