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Leave This At Home Before Servicing Customers Leave This At Home Before Servicing Customers 1.6K  0
Author errolallen  17 May 2013 07:04 —    
Big Candy Bar Equates to Big Customer Experience Big Candy Bar Equates to Big Customer Experience 1.6K  0
Author Shephyken  16 May 2013 12:54 —    
If Customers Can Own Our Brand, Can Also Own Our Business If Customers Can Own Our Brand, Can Also Own Our Business 52.2K  0
Author Shephyken  11 May 2013 20:23 —    
Purposeful Customer Service Purposeful Customer Service 8.4K  1
Author Shephyken  26 Apr 2013 09:21 Latest reply Steve DiGioia  4 May 2013 16:05  »»
A Competitive Advantage: Be Nice A Competitive Advantage: Be Nice 13.6K  2
Author Shephyken  10 Apr 2013 09:39 Latest reply Shephyken  26 Apr 2013 09:18  »»
Is Customer Service the New Marketing? Is Customer Service the New Marketing? 10.3K  1
Author Shephyken  27 Mar 2013 09:31 Latest reply rohitsachan  26 Apr 2013 02:00  »»
Is Your Customer Loyal to You or Your Price? Is Your Customer Loyal to You or Your Price? 3.8K  0
Author Shephyken  21 Apr 2013 14:58 —    
Big Service From Small Businesses Big Service From Small Businesses 49.1K  0
Author errolallen  3 Apr 2013 11:02 —    
How Do Your Employees Really Feel? How Do Your Employees Really Feel? 8K  0
Author errolallen  15 Mar 2013 08:02 —    
Internal Customers - They're Important Too! Internal Customers - They're Important Too! 7.5K  0
Author errolallen  15 Mar 2013 08:00 —    
Customer During A Crisis Customer During A Crisis 15.4K  0
Author errolallen  15 Mar 2013 07:52 —    
Using Games to Create a Better Customer Experience Using Games to Create a Better Customer Experience 17.8K  0
Author Shephyken  8 Mar 2013 11:35 —    
Five Customer Service Trends Five Customer Service Trends 8.3K  0
Author Shephyken  1 Mar 2013 10:33 —    
Join the Epicor team! Business Development Representative wanted in Minneapolis  Apply now! Join the Epicor team! Business Development Representative wanted in Minneapolis Apply now! 71.5K  0
Author Joberate  19 Feb 2013 04:03 —    
Contracting inbound agents working from home Contracting inbound agents working from home 11.6K  1
Author momgr  23 Jan 2013 07:15 Latest reply johnny458  16 Feb 2013 07:39  »»
How to introduce customer service & SLAs? How to introduce customer service & SLAs? 7.1K  0
Author johnny458  16 Feb 2013 03:13 —    
Firing the Customer Firing the Customer 5.3K  0
Author Shephyken  15 Feb 2013 12:13 —    
Put Your Customer's Shoes On! Put Your Customer's Shoes On! 5.9K  0
Author errolallen  13 Feb 2013 21:25 —    
Wow Your Employees First! Wow Your Employees First! 5.4K  0
Author errolallen  13 Feb 2013 21:23 —    
Do you need a Customer Service Representative? Do you need a Customer Service Representative? 5K  0
Author tuhindo82  13 Feb 2013 21:03 —    
Deliver Amazing Customer Service  This Year and Beyond Deliver Amazing Customer Service This Year and Beyond 9K  0
Author Shephyken  8 Feb 2013 12:52 —    
What's Your Customer Service Legend? What's Your Customer Service Legend? 5.8K  0
Author Shephyken  1 Feb 2013 09:50 —    
80 Percent of Customer Service: Just Being Nice 80 Percent of Customer Service: Just Being Nice 31.7K  5
Author Shephyken  9 Nov 2012 11:28 Latest reply Enkata  29 Jan 2013 12:42  »»
American Express Offers Amazing Customer Service American Express Offers Amazing Customer Service 6.7K  0
Author Shephyken  25 Jan 2013 10:10 —    
tone of voice tone of voice 23.6K  3
Author alexj13  18 Oct 2012 13:01 Latest reply sonyamullen  22 Jan 2013 08:44  »»
Before You Can Be Customer Centric, You Must Be Employee Centric Before You Can Be Customer Centric, You Must Be Employee Centric 6.3K  0
Author Shephyken  16 Jan 2013 11:18 —    
The Customer Is Wrong - Now What? The Customer Is Wrong - Now What? 6.9K  0
Author errolallen  11 Jan 2013 16:08 —    
4 C's of Customer Service 4 C's of Customer Service 4.6K  0
Author errolallen  11 Jan 2013 16:03 —    
Core Values Are the Key to Customer Service Core Values Are the Key to Customer Service 4.7K  0
Author Shephyken  9 Jan 2013 09:51 —    
Laziness and Apathy are Customer Service Killers Laziness and Apathy are Customer Service Killers 6.4K  0
Author Shephyken  28 Dec 2012 12:24 —    

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