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The Forum for Customer Service Managers & Professionals
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About The CSM Forum

The CSM Forum is a place for Customer Service professionals to discuss and share customer service knowledge and opinion. The forum is open to members from all around the world with the aim of promoting global customer service improvements.

To post a new topic, you need to be inside a Forum. Please click on "Customer Service Forum" or one of the other forums, then click on "Post New Topic".

The CSM forum is not a place for advertising products or services. If you wish to advertise on CSM please contact us and we will discuss your needs.

Thank you and enjoy the CSM Forum!