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Customer Service Question

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#1   Posted: 12 Mar 2018 10:52

I'm interviewing for customer service reps and I'd like to know what's the most important questions I should be asking?

#2   Posted: 10 Apr 2018 06:55


Ask the candidates to give an example of a time when they solved a customer's problem by giving excellent customer service.

Good luck :-)


#3   Posted: 20 Apr 2018 08:09

HI Lisalou,

The #1 thing you want to ask is questions that give you insight into their engagement (i.e. their willingness to show up and go the extra mile) and into their ability to be customer focused. I'd recommend looking into Behavioral Interview questions for customer service reps to get some ideas.

In the hopes its helpful, if you are looking for a general guide on Customer Service (challenges, how to be successful, etc.), check out [url= practices/][/url]

#4   Posted: 30 May 2018 04:52

I'm interviewing for customer service reps and I'd like to know what's the most important questions I should be asking?


In this post, we have discussed a major pain point in customer support - to build a great team. We have discussed how to hire for customer support. Also, you can download the free excel score sheet for measuring the candidate. a0b7251d9ea

#5   Posted: 30 Aug 2018 03:59

Would a good way to build a good team..

Be hiring to fill each of the 12 archetypes?

I find that is really efficient to run the floor that way.

As you can just rely on synergy!

#6   Posted: 25 Sep 2020 07:15

You can ask the candidate:-

1. What is AHT (Average Handling Time), and what was the lowest AHT achieved by him/her?

2. If a customer landed in the wrong department, do you transfer the call to the right department, or first provide basic help and then transfer to relevant department?

3. What would the candidate do if an irate customer calls to cancel the contract, and move to another provider?

#7   Posted: 1 Oct 2020 08:25

Hi Lisalou,

To build a good team you should identify people who meet your job requirements, and sync very well with your organizational objectives. But if you find candidates who have positive attitude towards doing things and are great learner then those are your best players.

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