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How many times do we need to say "I'm Sorry" to a customer? How many times do we need to say "I'm Sorry" to a customer? 3.9K  8
Author Tech  24 Mar 2007 03:13 Latest reply ayaree  1 Apr 2007 15:27  »»
Establishment of a Customer Services Department in an EPCC Compnay for Oil and Gas Sector Establishment of a Customer Services Department in an EPCC Compnay for Oil and Gas Sector 2K  0
Author msafdar  29 Mar 2007 00:52 —    
Customer service Customer service 4.1K  8
Author bimbola  28 Jan 2007 09:18 Latest reply Braniac  28 Mar 2007 04:08  »»
trends in customer service trends in customer service 1.9K  0
Author reelbio  19 Mar 2007 11:46 —    
Dealing with Verbal Abuse Dealing with Verbal Abuse 3.6K  4
Author billgehl  19 Feb 2007 03:46 Latest reply patilint  14 Mar 2007 06:37  »»
looking for people interested in participating in usability studies for Oracle and Autodesk looking for people interested in participating in usability studies for Oracle and Autodesk 2K  0
Author taniakim  6 Mar 2007 14:53 —    
Customer Service scenario Customer Service scenario 2.6K  2
Author dosmst  26 Feb 2007 04:32 Latest reply ayaree  2 Mar 2007 20:14  »»
Leveraging customer service through information communication technology Leveraging customer service through information communication technology 2K  0
Author owemijones  27 Feb 2007 10:34 —    
End to end sales review End to end sales review 2.9K  3
Author anagram100  3 Feb 2007 17:57 Latest reply ayaree  24 Feb 2007 07:38  »»
New Customer service Management New Customer service Management 7.1K  6
Author rsm35mil  8 Feb 2007 07:47 Latest reply soni  20 Feb 2007 03:11  »»
Evaluating Customer Relations Managers Evaluating Customer Relations Managers 3.2K  4
Author ftsang  21 Sep 2006 19:56 Latest reply remonshaker  14 Feb 2007 06:50  »»
A Day in the Life of a Manager A Day in the Life of a Manager 3.6K  5
Author dinomyto  16 Nov 2006 09:11 Latest reply saira  8 Feb 2007 23:18  »»
how to establish customer service desk at Municipal airport how to establish customer service desk at Municipal airport 2.4K  1
Author sharondawn1  2 Feb 2007 13:24 Latest reply Michele Eby  5 Feb 2007 07:21  »»
why celebrate customer service week? why celebrate customer service week? 11.9K  9
Author lemacca  23 Sep 2006 22:16 Latest reply bimbola  30 Jan 2007 08:26  »»
How do you Manage people's Attitude How do you Manage people's Attitude 10.4K  10
Author owemijones  16 Oct 2006 02:27 Latest reply owemijones  25 Jan 2007 02:37  »»
Sleepy/slouching Reps! Sleepy/slouching Reps! 5K  2
Author ishiver777  23 Jan 2007 13:40 Latest reply KarenSB  24 Jan 2007 07:00  »»
Customer satisfaction in a Collections environment Customer satisfaction in a Collections environment 2.3K  0
Author sayiecha  23 Jan 2007 09:57 —    
Logging Emails Logging Emails 5.4K  3
Author brianamato  15 Jan 2007 11:43 Latest reply Serge Markovich  22 Jan 2007 14:51  »»
suggestions for support materials: customer service video suggestions for support materials: customer service video 3.3K  2
Author kirklott  17 Jan 2007 16:02 Latest reply Michele Eby  18 Jan 2007 06:49  »»
Customer Satisfaction - Benchmark Figures Customer Satisfaction - Benchmark Figures 3.8K  4
Author naddydavis  15 Nov 2006 08:04 Latest reply ayaree  17 Jan 2007 19:40  »»
Customer Service Implimentation/Training Seminars Customer Service Implimentation/Training Seminars 2.9K  1
Author bbanfill  27 Dec 2006 11:26 Latest reply Michele Eby  17 Jan 2007 12:11  »»
I need to know how to tell these people what I think in a way as not to harm future business! I need to know how to tell these people what I think in a way as not to harm future business! 4.8K  2
Author Tech  14 Jan 2007 02:31 Latest reply Tech  15 Jan 2007 07:03  »»
Advice pls...  is my boss sidelining me or am i being cheated Advice pls... is my boss sidelining me or am i being cheated 2.7K  0
Author thresa75  21 Dec 2006 04:39 —    
Advice needed... Advice needed... 4.5K  0
Author michaly  16 Dec 2006 11:18 —    
What is SAP? What is SAP? 4.8K  2
Author davicavida  30 Nov 2006 20:06 Latest reply esteneker  7 Dec 2006 00:30  »»
Incentive plans for CSR Incentive plans for CSR 4.7K  4
Author deanpanderson  7 Nov 2006 12:21 Latest reply alethead74  20 Nov 2006 16:37  »»
1st 100 Days at a new workplace 1st 100 Days at a new workplace 3.1K  1
Author pradaboyuk  26 Oct 2006 06:48 Latest reply cedennis  17 Nov 2006 09:29  »»
Customer Service Envelope Customer Service Envelope 4.1K  0
Author matteo151  14 Nov 2006 07:53 —    
Satisfaction doesn't equal loyalty Satisfaction doesn't equal loyalty 21.4K  6
Author Joe Espana  5 Oct 2006 06:37 Latest reply Joe Espana  5 Nov 2006 10:48  »»
What does 24x7 really mean? What does 24x7 really mean? 4.5K  6
Author llevesque  21 Aug 2006 13:23 Latest reply ruth  3 Nov 2006 13:07  »»

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