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Turn Angry Customers into Customer Evangelists Turn Angry Customers into Customer Evangelists 4.6K  0
Author Shephyken  10 Feb 2015 10:33 —    
Stuck in the Middle - Do Customers Belong Here? Stuck in the Middle - Do Customers Belong Here? 4.5K  0
Author errolallen  5 Jan 2015 12:11 —    
Above and Beyond Customer Service Above and Beyond Customer Service 4.5K  0
Author Shephyken  12 Dec 2014 12:12 —    
Five Ways to Lose Your Customer Five Ways to Lose Your Customer 4.6K  0
Author Shephyken  5 Dec 2014 09:11 —    
Are You Using Band-Aids or Cement to Improve Your Customer's Experience? Are You Using Band-Aids or Cement to Improve Your Customer's Experience? 4.6K  0
Author errolallen  20 Nov 2014 13:23 —    
Six Strategies to Set your Business Apart Six Strategies to Set your Business Apart 15.4K  0
Author Shephyken  19 Nov 2014 15:07 —    
Six Strategies to Set your Business Apart Six Strategies to Set your Business Apart 4.3K  0
Author Shephyken  19 Nov 2014 15:06 —    
Customer Service Strategy: To Serve and Protect Customer Service Strategy: To Serve and Protect 5.2K  0
Author Shephyken  11 Nov 2014 08:35 —    
Solving Customer Problems, Even When They Aren't Our Fault Solving Customer Problems, Even When They Aren't Our Fault 10.1K  4
Author Shephyken  15 Jul 2014 12:14 Latest reply Shephyken  11 Nov 2014 08:34  »»
Ten Ways to Create a Customer-Centric Culture Ten Ways to Create a Customer-Centric Culture 5.3K  0
Author Shephyken  31 Oct 2014 09:00 —    
How much (customer service) is good enough? How much (customer service) is good enough? 8.6K  5
Author johnny458  23 Jun 2014 08:46 Latest reply AnnaDMC  27 Oct 2014 03:29  »»
Charging Customers for Loyalty Charging Customers for Loyalty 4.8K  0
Author Shephyken  24 Oct 2014 08:25 —    
How to Create a Customer-Centric Culture How to Create a Customer-Centric Culture 4.8K  0
Author Shephyken  14 Oct 2014 10:17 —    
Exploit Your Employees' Unique Talents Exploit Your Employees' Unique Talents 5K  0
Author Shephyken  3 Oct 2014 09:40 —    
An Amazing Customer Service Idea: The Five Dollar Lifeboat An Amazing Customer Service Idea: The Five Dollar Lifeboat 4.6K  0
Author Shephyken  23 Sep 2014 10:56 —    
Respect Customers' Time: Resolve Customer Service Complaints Quickly Respect Customers' Time: Resolve Customer Service Complaints Quickly 3.9K  0
Author Shephyken  16 Sep 2014 09:42 —    
Customer Service Rules Versus Guidelines Customer Service Rules Versus Guidelines 4.6K  0
Author Shephyken  2 Sep 2014 11:13 —    
Social Customer Service Equals Positive Experiences Social Customer Service Equals Positive Experiences 5.1K  0
Author Shephyken  6 Aug 2014 12:34 —    
Respect your Customers' Time: Resolve Customer Service Complaints Quickly Respect your Customers' Time: Resolve Customer Service Complaints Quickly 4.9K  0
Author Shephyken  29 Jun 2014 16:21 —    
How Well Do You Treat Your Internal Customers? How Well Do You Treat Your Internal Customers? 7K  1
Author Shephyken  12 Jun 2014 12:19 Latest reply johnny458  23 Jun 2014 09:00  »»
Management Skills Do Create Customer Experiences Management Skills Do Create Customer Experiences 5.2K  0
Author errolallen  4 Jun 2014 15:17 —    
Digital Customer Service: Opportunity to Connect with Customer Digital Customer Service: Opportunity to Connect with Customer 4.7K  0
Author Shephyken  28 May 2014 13:33 —    
Customer Experience Lesson from Superstar Athlete Customer Experience Lesson from Superstar Athlete 6.8K  0
Author Shephyken  9 May 2014 11:01 —    
You Can Be a Customer Service Hero (Don't Miss the Opportunity!) You Can Be a Customer Service Hero (Don't Miss the Opportunity!) 5K  0
Author Shephyken  25 Apr 2014 11:31 —    
Customer Service Goal: We Don't Want You to Come Back Customer Service Goal: We Don't Want You to Come Back 5.8K  1
Author Shephyken  11 Apr 2014 13:46 Latest reply mejoay  23 Apr 2014 05:10  »»
Customer Service from the C-Suite to the Mail Room Customer Service from the C-Suite to the Mail Room 5.7K  0
Author Shephyken  31 Mar 2014 11:23 —    
Focus on the Customer, Not the Money Focus on the Customer, Not the Money 4.9K  0
Author Shephyken  24 Mar 2014 19:56 —    
Five Customer Service Tactics to Increase Sales Five Customer Service Tactics to Increase Sales 16.3K  4
Author Shephyken  9 Oct 2013 11:01 Latest reply Shephyken  16 Mar 2014 13:16  »»
Customer Service Is More than Just Being Nice Customer Service Is More than Just Being Nice 5.9K  0
Author Shephyken  16 Mar 2014 09:08 —    
What customers value most? What customers value most? 12.5K  3
Author FHZUBERI  13 Jul 2013 21:31 Latest reply estreamdesk  16 Dec 2013 04:50  »»

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