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Is prepping for calls an issue for reps? Is it easy and fast to do good call prep? Is prepping for calls an issue for reps? Is it easy and fast to do good call prep? 2.8K  3
Author bmaddick  26 Dec 2022 16:15 Latest reply paypercall  29 Apr 2025 06:41  »»
Is it Important to Automate Customer Service? Is it Important to Automate Customer Service? 3.2K  8
Author nathanlohey  27 Jan 2022 09:33 Latest reply saasverse  22 Apr 2025 10:43  »»
Internal Interviews Internal Interviews 3.7K  3
Author Mondie  30 Apr 2007 04:40 Latest reply Felipe  17 Mar 2025 13:09  »»
Fellow Customer Support/Customer Service Professionals — share your thoughts Fellow Customer Support/Customer Service Professionals — share your thoughts 1.2K  0
Author katehorchner  11 Mar 2025 15:45 —    
CS app beta + $500 referral? CS app beta + $500 referral? 1.1K  0
Author fkosarek  6 Mar 2025 16:51 —    
Outsourcing Customer Care In Europe Outsourcing Customer Care In Europe 6.3K  5
Author johnkemp  1 Feb 2006 08:38 Latest reply FDfrthgb  11 Dec 2024 09:53  »»
Customer experience Customer experience 30.5K  10
Author christinenn  2 Feb 2013 13:44 Latest reply pollyfunk  27 Oct 2024 06:00  »»
this forum is still active? this forum is still active? 341  0
Author Marimuthu  8 Feb 2024 11:39 —    
Survey Respondents Needed for Student Internship Project Survey Respondents Needed for Student Internship Project 598  0
Author rjswain76  10 Jul 2023 08:44 —    
Customer Service Metrics for Inbound Call Center Customer Service Metrics for Inbound Call Center 9.6K  5
Author Pkuhns  2 May 2009 15:32 Latest reply andyponte  30 Apr 2023 11:01  »»
Customer Service Question Customer Service Question 8.6K  7
Author Lisalou  12 Mar 2018 10:52 Latest reply garyhines  20 Apr 2023 12:17  »»
Why should you use chat widget? Why should you use chat widget? 2.4K  1
Author Kacper  31 Mar 2022 10:32 Latest reply garyhines  19 Apr 2023 12:13  »»
Want to restructure my team to scale Want to restructure my team to scale 1.8K  0
Author ksousa  17 Oct 2022 10:52 —    
Mind helping me with my test? Mind helping me with my test? 2.3K  0
Author receptiongal  5 Aug 2022 22:56 —    
Customer Service Strategy: Deliver Value with Time Customer Service Strategy: Deliver Value with Time 5.7K  1
Author Shephyken  11 Jan 2015 10:49 Latest reply alexhall2221  14 Jun 2022 06:30  »»
A Customer Experience Formula A Customer Experience Formula 13K  6
Author errolallen  18 Jul 2013 06:25 Latest reply stein6898  8 Jun 2022 13:35  »»
How to boost customer engagement How to boost customer engagement 3.9K  0
Author alexhall2221  26 May 2022 06:42 —    
Aide — free beta: manage your text snippets and knowledge processes across your CS team Aide — free beta: manage your text snippets and knowledge processes across your CS team 2.2K  0
Author ziyadb  16 Mar 2022 17:44 —    
HeadSet HeadSet 1.8K  0
Author jordanfaust  16 Feb 2022 22:25 —    
How to Handle the Situation: Difficult Customers How to Handle the Situation: Difficult Customers 13.8K  7
Author estreamdesk  16 Dec 2013 04:55 Latest reply Ryan42  19 Dec 2021 21:44  »»

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