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Ideas Needed: Best Tool or Approach for Sharing Customer Impacting Events

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#1   Posted: 5 Mar 2015 09:47

I manage Product Operations for a large area in California and the Southwest US. I have been tasked with setting up a "Customer Experience" resource that shares any and all customer impacting events. The audience is the sales call center, and field sales, as well as other customer-facing employees that need to know what is impacting customers, and when. For example, if we roll out a new product, or launch an update, it needs to be defined in this resource. I have been toying with the idea of SharePoint, but what I want to do is simply too complex and would require HTML coding.

What I would LOVE to do is enter all impacting events in a list format and have it populate on a "road map" or timeline type document. Does anyone have any ideas? Thank you!

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