How Customer Care Can Boost Your Sales and Increase Your Profits thumbnail

This is a story from my personal experience that showed me that caring for customers really can boost your sales and profits...

What Is the Velocity of Your Customer Service?

What Is the Velocity of Your Customer Service? thumbnail

What comes to mind when you hear the word velocity? Fast, charging ahead, positive motion - velocity is a power word. Learn how velocity applies to the customer service experience...

Six Ways Leaders Can Give Great Customer Service

Customer with cashier in retail store

Why is great or even decent customer service so difficult to implement? Read on to learn how leaders can instill a sense of attention to the customer...

10 Things Your Customers Really Want You to Know!

Customers giving feedback

Delighted and loyal customers - we all want them. But first, there are a few things that your customers want you to know. Once you understand these points, they’ll be more likely to spend their money with you...

Customer Lifetime Value

Don't we all wish that customers came with a lifetime guarantee? In that perfect world, customer retention would be at 100% and customer turnover would be zero...

5 Customer Service Training Videos that Won’t Cost You a Penny thumbnail

One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.

"Little things" can make the difference between success and failure for a company. John Tschohl examines the minor details that can put a smile on the face of our customers.

Many companies that claim to offer good customer service in reality are grounded in an operations mentality. Here are six things that really make the difference.

How to Move Lost Customers into Profit

Everyone says the customer is important, but only a few savvy companies invest the time, effort and financial resources needed to build a loyal customer base. In this article you'll learn how to move lost customers back into the profit zone.

To facilitate the holy grail of the digital customer experience you need a lot more than just some general online feedback or survey tools.

The digital revolution has forced companies to re-evaluate their customer communication programs and marketing tactics. Here are five new customer behaviors all customer service managers need to know.

Are You in the Customer Service Fast Lane?

Some companies deliver added value with their customer service and are recognized for it. These companies are in the "customer service fast lane". Are you?