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Employee empowerment is defined as allowing employees to make fast decisions—on the spot—in favor of the customer..


Learn how to get happy employees that deliver the best possible customer service..


The LAAF model is an effective, easy-to-follow, step-by-step approach to dealing with customer complaints..


As anyone who has worked in customer service can tell you, a customer service job can be highly stressful. If this stress gets out of hand it can have many negative effects.


A customer should receive the same level of service no matter who is the individual service provider..


Customer service expert, John Tschohl believes that most of the money and time spent on training is wasted..


Steve Attwell predicts software vendors that provide high quality human contact will prosper most in 2014..


I think we can all agree that customer loyalty is essential for a successful business. Here are my top 10 tips for success..


There's one thing that customers delight in and that's being provided with service in a timely manner..


In this article, Jason Silberman explains the best way to cultivate a mutual culture of commitment among your customer service employees..


Customer loyalty is about ensuring a customer will come back to your business the next time, every time..

Errol identifies and addresses some key issues that may contribute to customer unhappiness..


Adam Faulkner highlights the 10 top technology trends that he believes will drive best practice customer engagement in 2014..


The importance of implementing a cross-channel communication system to proactively outreach to customers in an emergency..


Watching your customer support group will alert you to potential issues that can be addressed before you start losing revenue..


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