Welcome to CSM - the magazine & community for customer service professionals

It's not hard to give great customer service. You simply have to be aware and make it a priority. Follow these 10 tips to stellar customer service..

By using surveys with both quantitative and qualitative responses you will get a complete picture as to the true state of the customer experience..

Robert Killory examines the pitfalls of customer empowerment..

Here are 7 ways to keep your customers happy and turn them into your best advocates..

It takes excellent customer service and more for a small company to compete in today’s world of big box stores..

In the increasingly digitized consumer and business world, personal communications count for a lot..

Richard McCrossan, Strategic Business Director at Genesys looks at how customer service managers can take six steps to truly understanding digital customers ..

If you sincerely strive to “serve and protect” your customers, you will earn their trust and confidence. And over time, that translates into customer loyalty..

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