Are Your Customers Getting Uniform Service?

If you want to offer the best possible customer service experience, be sure to be consistent.

The Importance of Departed Client Analysis

Do you know the real reasons why your lost customers decided to stop working with your company? Here is a way to find out.

Walk a Mile in Your Customers’ Shoes

How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast.

5 Keys to Customer Retention

Customer retention is important to the long-term success. Here are five ways to keep your customers.

Handling complaints in a positive way produces tangible benefits for your organization. Learn more in this article.

How to Handle Tough Customer Conversations

Learn how tough customer conversations should be handled.

The Real Cost of Losing a Customer

Losing a single customer means you’re losing money, but what is the real cost of losing a customer?

How to Hire the Best Customer Service People

A close look at competency based assessments for successful recruitment of CSRs.

What Customer Service is NOT!

Due to some recent travel and some frustration that has been building, Janet Christy feels the need to express some examples of what Customer Service is NOT.

Top Ten Customer Service Strategies

Heading in the right direction is essential in these turbulent times. Customer service strategies for success.

How to Create a Customer Service Manifesto

Your manifesto is a declaration of your company’s customer service creed, principles and intentions.

Doing the Right Thing for Your Customers

If you’re doing the right thing for the customer, then it’s easier to get forgiveness than permission.

External customers are not the only type of customers we serve. In this article you will master the skills necessary to provide exceptional internal customer service.

Three Steps to Winning in Customer Service

Some simple rules that apply to internal and external customers.

Why You Should Measure the Impact of Customer Service

Measuring customer service performance from a customer’s point of view is vital. Learn more in this article.

Customer Service Back in the Day

Getting business through old-fashioned customer service could be your competitive edge.

Customer Care and Beyond!

The end user, the person in the driver’s seat, is your real customer – and they want some customer care.

Great Customer Service Is Not About Being Perfect

The truth be told, it really is impossible to get it right every time. That’s why great customer service is not about being perfect.

Consciousness and the Customer Experience

At every touch point consciousness is an essential ingredient to the customer experience.