RingCentral has announced the general availability of its AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place.
The AI Receptionist represents a new category in AI voice-powered call handling, integrating advanced voice recognition, contextual understanding, and dynamic routing.
New features include call analytics, multi-location support, Spanish language support, and HIPAA compliance for safeguarding sensitive information during voice interactions.
RingCentral’s AI Receptionist is designed to provide instant ROI with custom greetings, automated routine calls, name-based call transfers, SMS messaging, and more.
Serving 2,000 customers across various industries, users are experiencing transformative outcomes with AI Receptionist, such as improved call handling efficiency, reduced costs, and enhanced customer engagement.
“Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed,” said Kira Makagon, President and COO of RingCentral. “AI Receptionist empowers organizations to reimagine inbound voice calls as a strategic, revenue-generating channel—transforming what was once a cost center into a source of business growth.”
RingCentral offers AI Receptionist with transparent, usage-based pricing starting at $39 per license, making AI-powered voice automation accessible and cost-effective for businesses of all sizes.
You can find our more about RingCentral AI Receptionist here.
