Dr Valerie Bram shares some key insights into how companies can ensure they don’t lose their customers’ trust..

Huawei is recruiting Customer Experience Officers in key markets to help drive its customer-first approach. Huawei, the global technology company, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in [...]

Here you can view the attendee list for the forthcoming Customer Service Summit West and claim a special $200 discount..

For those organizations that may still be behind the curve, here are some ways to catch (and keep) up in today’s fast moving world of customer service..

The key is to implement things that are effective and actually work for customers and the business – not just to satisfy an auditor..

The Bosch team from Liverpool were presented with the award earlier this week. Frost & Sullivan praised the use of our innovative Robotic Process Automation (RPA) solution and Artificial Intelligence (AI) in global automation..

When we examine the concept of understanding customers in 2019, there are three trends to keep in the forefront of your strategic vision..

United Utilities’ service recovery team won the treble at The UK Complaint Handling Awards 2019 in March..

In this free webinar, Incite Group have gathered together leading executives to share their advice on how they are building exceptional customer support teams..

Why wouldn’t you love your customers? They’re keeping you in business. It’s up to you to set the stage for some powerful long-term successful relationships by simply… showing some love..

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics..

Your customers are the ones that shape your growth, define your offerings, and pay the bills. But are you getting the customer experience wrong?

When it comes to taking care of customers, sometimes people go a little further than expected. Shep Hyken reveals how a taxi driver went the extra mile..

Successful teams are made up of the right people. This is true in sports and it is true in customer experience work. Learn what makes a great CX team..

With channel options growing, learn how businesses are continuing to provide service experiences that are unified, consistent and compelling..

Trade unionism continues to play a vital role in the modern employment landscape, but globalisation, automation, and flexible employment all pose risks in the future. How should the movement respond?

Clutch have surveyed 501 people who called a business more than three times in the past six months to learn what they expect from telephone customer service..

It’s time to end the outdated focus on AHT and create a new culture that embeds quality, satisfaction, loyalty and advocacy metrics within contact center performance..