how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..

Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..

When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..

As customer service and social media blend to provide a new platform for providing customer care, Belinda Gannaway looks at the key success factors..

Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns..

What’s that famous line; “the customer is always right, and if you ever doubt this refer to rule number one,” and whereas we read such quotes and smile, there is a very valuable lesson in all of this..

There are several ways you can develop relationships with your customers that will last a lifetime..

Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get [...]

The real issue for most people and organizations is that sellers should serve more and servers should sell more. Learn more in this article by Guy Arnold..

Amy Shouse learns a lot about customer service – on a canoe trip..

The corner stone of any good business is excellent customer service.

While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different [...]

Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..

Online shoppers reward retailer with best ForeSee score..

A customer is for life not just for Christmas – how to make your contact centre impress when it matters..

Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..

Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, [...]

Bad customer service is a result of bad management. Let your employees treat customers right and they will be delighted..