Altitude Software Provide World-Class Contact Centers in Eastern Europe

Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns.

Mellon Group of Companies won Two “Best Outbound Campaign” Awards at the Contact Center World Awards, with Altitude-powered campaigns delivered for the largest virtual bank in Poland and the biggest telecommunications operator in Bulgaria.

Mellon Group of Companies is present in 11 countries in central and eastern Europe, providing specialized solutions and business services to organizations with a strong consumer business, namely in financial services, utilities, telecommunications and retail.

It has a strong brand in call center services, where a long standing partnership with Altitude Software (since 1999), enables Mellon to provide world class inbound and outbound services in areas such as collections, telemarketing and customer support, through its subsidiaries across central and south eastern Europe.

“Mellon has a great track record in helping customers to develop operational efficiencies, increase their market share and launch new products and services, efficiently and cost effectively” stated José Santos Coelho, General Manager at Altitude Software. “We congratulate their award-winning use of technology and expertise to achieve outstanding results in sales and in building profitable customer relationships for these organizations”.

Mellon Poland won with a telemarketing campaign for credit products on behalf of mBank, the largest virtual bank in Poland. Mellon Bulgaria was distinguished for a campaign to promote modern telecommunications services from Bulgaria’s biggest operator, Vivacom. Both companies demonstrated excellence in delivery with data on the commercial impact of the campaigns, their consistency with the customers’ strategy, and their effectiveness against key performance indicators.

“Our decision to participate with these specific campaigns was based on their outstanding results” said in a joined statement Panagiotis Vlachos from Mellon Bulgaria and Kasia Lopata from Mellon Poland. “We are extremely happy with the distinction of the two companies in Poland and Bulgaria. We constantly strive to provide excellent results to our customers, and these awards are an accolade of a job well done.”

About Altitude Software

Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

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