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Manager’s Toolbox

The One Leadership Secret You Can’t Ignore

Job Hunting: Getting Past the Gatekeeper

Earning Your Leadership Stars and Stripes

The Pilot in Command: How to Face Unexpected Obstacles Head On

Understanding the Business Of the Younger Generation: Why We Are the Way We Are

How to Go from Problem to Solution at Work… Quit!

The Wise Company: Is a Degree Required?

Job Performance Feedback: 7 Tips For Receiving Feedback Gracefully

Do You Make These Ten Management Mistakes?

Ten Winning Behaviors for Managers

Meeting Employee Work Expectations: Keys for Minimizing Turnover

7 Common Sense Tips for Managing People

How to Walk the L.I.N.E of Effective Management

Ten Top Performance Management Tips

The Seven Deadly Sins of Management

10 Ways to Develop Your Latent Leader

25 Leadership Maxims

10 Tips on Learning to Lead

Ten Ways to Be Better at Leading Teams

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Latest Articles

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Customer Service News

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Knowledge Base

  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram
  • How to Successfully Land a Job in Customer Service
  • 10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service
  • Free Your Staff from the Front Desk – Make Smart Technology Work for You

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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