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Manager’s Toolbox

Managing Difficult Employees: 5 Tips to Improve a Toxic Workplace

4 Reasons Why Teamwork Makes the Dream Work

Respect & Courtesy: Finding Out What They Mean to Customers and Companies

The ABCs of Dealing With Difficult People

5 Ways To Create a Powerful Cohesive Team

Why Making Your Employees Happy Will Grow Your Bottom Line

4 Powerful Ways to Keep Your Team Motivated

How to Improve Your Leadership Aptitude

Evolving from Manager to Leader: How to Develop Leadership Presence

Hire for Differences That Give You Added Strengths

Leadership is Key to Harnessing the Power of Teams

Is Your Leadership Limiting Your Growth?

8 Change Leadership Strategies for Sustainable Results

Four Skills for Open-Door Leaders

3 Ideas to Boost Employee Retention

The Power of Constructive Impatience – A Key to Resiliency

Does Being Disorganized Make You less Effective?

5 Characteristics of Reaching Your Goals

7 Downfalls of First Time Managers and How to Avoid Them

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Customer Service News

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Knowledge Base

  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram
  • How to Successfully Land a Job in Customer Service
  • 10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service
  • Free Your Staff from the Front Desk – Make Smart Technology Work for You

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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