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Manager’s Toolbox

How to Go from Problem to Solution at Work… Quit!

The Wise Company: Is a Degree Required?

Job Performance Feedback: 7 Tips For Receiving Feedback Gracefully

Do You Make These Ten Management Mistakes?

Ten Winning Behaviors for Managers

Meeting Employee Work Expectations: Keys for Minimizing Turnover

7 Common Sense Tips for Managing People

How to Walk the L.I.N.E of Effective Management

Ten Top Performance Management Tips

The Seven Deadly Sins of Management

10 Ways to Develop Your Latent Leader

25 Leadership Maxims

10 Tips on Learning to Lead

Ten Ways to Be Better at Leading Teams

The Six Rules of Effective Communication

Difficult Staff – It Pays To Get To Know Them Better

Leaders – What Employees Really Want From You

What Is Successful Leadership Really About?

Feedback – How to Make it Effective

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
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Customer Service News

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  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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