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Knowledge Base

9 Daily Habits of the Highly Productive Entrepreneurs

How to Put Customer Service at the Heart of Your Leadership Strategy

What Is Zero-Day Protection and How Does It Work to Thwart Zero-Day Attacks?

Who Does Customer Success Software Work For?

5 Signs Your Company Needs a New Insurance Provider

Tips to Manage Anxiety and Stress

Merchant Cash Advance Is the Perfect Product for Call Centres

4 Ways Your Website Can Provide Great Customer Service

5 Benefits of Recruitment Process Outsourcing

How to Collect Customer Payments While on the Move

4 Times When Marketing Really Nailed It: How Experiential Marketing Wins Big for Brands

Why Automated Testing Is Worth the Investment

How Chatbots Are Your CX Missing Link

How to Inspire Your Team to Achieve a Better Customer Experience

Napping at Work, Is It the Next Office Perk?

Beat the High Street: 4 Tips to Keep Your Store Afloat

Dealing With Emotional Injuries Caused by Customer Anger

Should We Relegate Customer Service to Bots?

5 Ways to Improve Customer Service for Your Lending Business

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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