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Knowledge Base

What Customer Service Do Clients Expect From the Legal Industry?

Web Business Management System: What Is It and What Are the Benefits?

Top Tips to Successfully Reduce Cart Abandonment

Easy PDF Editing in the Cloud

7 Fail-Proof Customer Service Tips to Grow a Digital Agency

Build Your Audience Before You Build Your Business

Improving Customer Experience: Useful Tools for Property Managers

Make Great Customer Service Your USP

How to Handle Defective Product Complaints

5 Reasons Small Businesses Fail and How to Prevent It

What to Do if You Are Injured by a Defective Product

Best Tips and Resources for an Efficient Employee Onboarding Process

Tips for Running an Efficient Customer Service Call Center

Can Zero-Party Data Solve Marketing’s Reputation Problem?

Top 5 Ways to Optimize Your LinkedIn Profile in 2020

4 Top Tips for Distributing Goods to Customers

9 Daily Habits of the Highly Productive Entrepreneurs

How to Put Customer Service at the Heart of Your Leadership Strategy

What Is Zero-Day Protection and How Does It Work to Thwart Zero-Day Attacks?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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