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Knowledge Base

5 Magical Headsets for Customer Service

Writing a Research Paper: Overview of the Best Tips to Follow

How to Provide Outstanding Customer Service as a First-Time Business Owner

Can I Still Win a Slip and Fall Case If I’m Partially at Fault?

How Can New Technologies Enhance Your Customer Experience?

What Factors Should be Considered When Outsourcing API Development?

How to Launch a Startup in Europe

How Can New Technologies Enhance the Customer Experience?

The Value of Real Customer Service

Customer Service Email Writing Tips: Simple Ways to Be Effective

Why You Shouldn’t Avoid Globalization for Your International Businesses

What Good Customer Service Looks Like in the Auto Industry

How Can Colocation Data Centres Improve Customer Experience Levels During COVID-19?

6 Ways You Can Attract New Customers to Your eCommerce Business

How to Deal With Snail Mail if You’re Travelling Often

5 Things to Keep in Mind When Starting a Business Overseas

Key Customer Retention Strategies for Alternative Lenders

Effective Ideas for Improving Customer Service Experience

How Customers Can Get Compensated for Mesothelioma

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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