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Knowledge Base

Can I Still Win a Slip and Fall Case If I’m Partially at Fault?

How Can New Technologies Enhance Your Customer Experience?

What Factors Should be Considered When Outsourcing API Development?

How to Launch a Startup in Europe

How Can New Technologies Enhance the Customer Experience?

The Value of Real Customer Service

Customer Service Email Writing Tips: Simple Ways to Be Effective

Why You Shouldn’t Avoid Globalization for Your International Businesses

What Good Customer Service Looks Like in the Auto Industry

How Can Colocation Data Centres Improve Customer Experience Levels During COVID-19?

6 Ways You Can Attract New Customers to Your eCommerce Business

How to Deal With Snail Mail if You’re Travelling Often

5 Things to Keep in Mind When Starting a Business Overseas

Key Customer Retention Strategies for Alternative Lenders

Effective Ideas for Improving Customer Service Experience

How Customers Can Get Compensated for Mesothelioma

Why do Business Continuity Plans Fail?

Time Management in Project Management

Web Hosting Hacks: Is Your Current Host Up to Scratch?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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