Which Internet Service Provider Has the Best Support?

Man contacting customer support by phone

Internet service providers offer different levels of support and customer service. But which Internet service provider has the best support?

According to an annual survey by HighSpeedInternet.com, the Internet service provider that has the most satisfied customer base and best support is EarthLink. Right behind it, AT&T and Verizon finished tied for second place. In this survey, this is the second year in a row that EarthLink gained first place.

We have done the research, and it is clear that these three Internet service providers are consistently found to be at the top of their game. Multiple surveys and national reviews have found that these Internet providers are the best in the country.

This guide details the survey findings and the features available through all three Internet service providers. Here, you will learn about:

  • Price
  • Internet speed
  • Customer service and support
  • Reliability

You’ll gain this information about EarthLink, AT&T, and Verizon. So let’s get started!

Which Internet Service Provider Has the Best Support? Here’s Our List

We have found that the top three Internet providers are EarthLink, AT&T, and Verizon. Let’s learn all about them below!


In the HighSpeedInternet.com survey, EarthLink came in first place in terms of price, speed, reliability, and customer service/support. Despite this, some customers did mention outages and slowdowns. The consistency of EarthLink may depend on where you live, so it’s worth looking into local reviews and compare them to what people in your area are saying about other nearby providers.

Regardless, the excellent pricing transparency and unlimited data, as well as superior customer service of EarthLink, bring it to first place in this particular survey.


While AT&T came in second in this survey, it scored highly across all four categories. In fact, when more people than ever before were online during the pandemic, AT&T still saw its overall customer satisfaction rating remain strong.

AT&T provides fiber and DSL services, with fiber customers having the best ratings for speed and customer service. In another survey – the J.D. Power 2020 Residential Internet Service Provider Satisfaction Study – AT&T actually gained top place in the West, South, and North Central areas.

AT&T gained a strong score in terms of reliability. For example, at least 80 percent of all customers had an Internet speed of at least 95 percent or higher compared to the advertised speed.

According to US News & World Report, AT&T tied for second place with Verizon for the best Internet service provider around.


Verizon was right behind EarthLink when it came to gaining the most customer satisfaction in terms of price, Internet speed, and reliability. Verizon also landed in third place in terms of customer service/support.

Essentially, Verizon has some of the happiest customers and has been in second place in the HighSpeedInternet.com survey for two years in a row. As many as 89 percent of Verizon customers claim that this Internet service provider meets the needs of their household. Verizon’s overall customer satisfaction is right behind AT&T.


EarthLink prices are $49.95 per month for download speeds of 12 Mbps and upload speeds up to 1 Mbps. If you’re looking for download speeds up to 30 Mbps and upload speeds of 3 Mbps, then you can choose the EarthLink package costing $59.95 per month.

AT&T Internet service plans start at $35 per month for speeds up to 300 Mbps. The company also has plans for $45 per month for Internet speeds up to 100 Mbps.

The most affordable Verizon Internet plans are $39.99 per month for download and upload speeds up to 200 Mbps. You can also choose the most expensive option (Fios Gigabit Connection) for $79.99 per month. This pricier option comes with download speeds up to 940 Mbps and upload speeds up to 880 Mbps.

Internet Speed

EarthLink has Internet download speeds varying from 3 Mbps to 1,000 Mbps. The upload speeds of EarthLink range from 1 Mbps to 1,000 Mbps. It all depends on how much you prefer to spend per month on your Internet service.

The Internet uploading and downloading speeds at AT&T start at 5 Mbps. The uploading speed can rise to 880 Mbps, while the downloading speed can grow to 940 Mbps.

As for Verizon, the Internet speeds can range from 200 Mbps to 940/880 Mbps. You can also choose an Internet plan with speeds of 400 Mbps. This will all depend on how much you’re willing to spend on your monthly Internet service plan.

Customer Service and Support

EarthLink has the biggest value in terms of customer service and support, according to the customer satisfaction survey from HighSpeedInternet.com. This company ranked very highly in terms of service installation and setup, billing, provider equipment, and technical support.


Due to the superior customer support from EarthLink, you will find that it is a reliable Internet service provider. However, you should be aware that there have been outages and slow-speed issues in the past.

When you consider the option of unlimited data, EarthLink has unlimited data with most of their plans while AT&T offers unlimited data with only some of their plans and caps data at1 TB/month.

When it comes to Verizon, it has been awarded the best overall network performance and network reliability for the sixteenth consecutive time in the 2021 RootMetrics’ 1H 2021 US State of the Mobile Union report.

Before You Go

Now that you have read through this guide, you know that the top Internet service provider in terms of customer service and support is EarthLink, with Verizon and AT&T following closely behind. If their services are available in your area, now is a great time to consider switching over.

If you’re ready to upgrade your Internet service provider, check out one of these three providers and choose the best plan for you.

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