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Knowledge Base

Data Privacy Laws 2022 – Are You Compliant?

Top Rated Irish Slots for Customer Experience In 2021

Customer Journey: How to Make Your Customers Happy and Have Them Coming Back

Customer Service Issues with UK Bingo

How Customers Can Check if Brands Are Against Animal Testing

Determine an Efficient Marketing Budget for Your Startup: A Brief Guide

5 Most Important Google Ranking Factors: Tips to Optimize for Theme

4 Signs You Need to Hire a Workers’ Compensation Attorney

Why Good SEO is Good for You and Your Customer

4 Perks You Can Offer Your Customer Service Personnel

Strategically Adapting to The Disruption Of The Traditional Work Definition

How to Make Your Website More Customer-Friendly and Boost Your Reputation

Predictions on the Future of Brand Strategy

How to Ensure Efficiency as an Independent Business Owner

The Top Six Ways to Boost Call Center Productivity

Customer Service Job Hunt Tips and Tools

How Your Business Can Avoid the Most Common VAT Problems

How to Prepare for a Presentation – with Examples

Top 7 Casino Games Guide for Customers

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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