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Knowledge Base

Customer Service Issues with UK Bingo

How Customers Can Check if Brands Are Against Animal Testing

Determine an Efficient Marketing Budget for Your Startup: A Brief Guide

5 Most Important Google Ranking Factors: Tips to Optimize for Theme

4 Signs You Need to Hire a Workers’ Compensation Attorney

Why Good SEO is Good for You and Your Customer

4 Perks You Can Offer Your Customer Service Personnel

Strategically Adapting to The Disruption Of The Traditional Work Definition

How to Make Your Website More Customer-Friendly and Boost Your Reputation

Predictions on the Future of Brand Strategy

How to Ensure Efficiency as an Independent Business Owner

The Top Six Ways to Boost Call Center Productivity

Customer Service Job Hunt Tips and Tools

How Your Business Can Avoid the Most Common VAT Problems

How to Prepare for a Presentation – with Examples

Top 7 Casino Games Guide for Customers

What Is the Importance of a Business Manager Resume?

Creating the Perfect Resort Experience

Useful Tips On How To Successfully Sell Your Online Course

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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