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Knowledge Base

Spectrum Customer Service: How Good Is It and How to Contact Them?

How to Safely Launch Your Customer Service Software to Market

How Recognizing Your Military Customer Base Can Boost Brand Loyalty

What Is DRaaS and Why Does Your Business Need It?

What Is a Double up in Trading?

Types of LMS Integrations and How They Benefit Your Business

Why Is Casino Customer Service Important?

Advice for Providing Excellent Customer Service

How Much Should You Charge Your Customers?

Top 5 Qualities to Look for When Hiring Dental Accountants

Medical Specialties for All Stages of Life

How Can You Improve Customer Experience and Service at Your Website?

Key Reasons Why Your Company’s Email Signature Is Important

4 Common Customer Onboarding Mistakes Most SaaS Companies Make

How to Get Your Kids Interested in IT

Most Important Factors for Customer Service in Gaming

How a Streaming Service Could Benefit Your Business

Why Onboarding Users Is Important and How to Do It Right

What to Look for When Proofreading an Essay

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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