Customer Service News

Get Ready for Customer Contact Week 2018!

New Report Reveals Online Shoppers are Happy Shoppers

IQPC Exchange Launches The Future of Customer Contact Report

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

Call & Contact Expo 2018 – Grab Your Free Ticket!

How E-Commerce Businesses Can Thrive Amidst a Retail Crisis

Would You Like Manners with That?

The State of Customer Experience 2017 – Report

LEGO Customer Service Rep Gives Awesome Response to Distraught 7-Year Old

Outsource Consultants Hires New Vice President of Global Sales

Field Service Future Trends Report Identifies Methods for Growing Revenue with Service Operations

Say Hello to Eva—HDFC Bank’s New Customer Service Chatbot

Award Winning Co-Op Team Keep on Buzzing!

FM Outsource Launch Cost Reduction Calculator

5 Customer Experience Mistakes to Avoid

Top CRM Predictions for 2017

Two Challenges of Customer Experience and Its Executive Buy-In

Employees are ‘Less Engaged’ says New European Survey

The Big Book of Customer Insight, Data & Analytics

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