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Customer Service News

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

Final Mile Is Often the Final Straw for Customers

Client Care and New Technology Emerge as Top Legal Practice Priorities

Top 12 Retailers for Customer Service

New Book Explores How to Attract Customers in a World of AI, Bots and Automation

Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation

Favorite Customer Service Providers of the Year Announced

The End of Customer Service as We Know It

Dunkin’ Donuts No.1 in Coffee Customer Loyalty Once Again

Winners Announced for 2018 DealerRater Dealer of the Year Awards

Ascensos Make Fantastic Fundraising Effort for Children’s Hospital

60% of Customer Success Teams Are Unaware of Critical Client Issues

Nominations Open for Customer Experience Vendor Awards

Contact Center Trends and Predictions 2018

Gas Utility Customer Satisfaction Reaches All-Time High

Customer Experience and Omnichannel are Top Priorities for Banks in 2018

Social Media Emerges as Wireless Customer Service Channel of Choice