Say Hello to Eva—HDFC Bank’s New Customer Service Chatbot

Indian Bank HDFC has launched an artificial intelligence-driven chatbot for customer service called Eva.

AI ChatbotEva can answer millions of customer service questions over multiple channels and is thought to be India’s first AI chatbot for the banking industry. The chatbot Analyzes and learns from thousands of sources and is able to provide simple answers on the bank’s products and services almost instantly.

Since launch, Eva has been busy answering queries from thousands of customers in 17 countries and it’s hoped that in the future the chatbot will be able to handle actual banking transactions.

Chief Customer Officers Fall



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