Is your business choosing to manage tickets directly through Slack? Using a ticketing system for Slack allows you to resolve customer issues without leaving your communication platform..

First Orion, a leader in branded communication solutions today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection..

Synthflow, the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards, securing its position..

Few metrics define contact center performance more clearly than call abandonment rates. Simply, well-serviced customers don’t hang up. Inefficient processes also lead to a costly staff turnover rates..

Leading voice and rights charity VoiceAbility, has today announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in essential support..

In recent years the construction industry has experienced significant changes driven by technological advancements. One of the leading innovations reshaping the sector is ERP and CRM systems..

Two industry leaders, 3CLogic and Glidefast Consulting, have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow..

LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards..

By automating interactions with natural, human-like conversations, businesses can not only save time but also enhance the overall customer experience. Here, we’ll explore how conversational AI works..

Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the Airport Service Quality (ASQ) category from Airports Council International (ACI)..

Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. Here’s a practical guide to help you succeed..

The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie® Award since 2013. This year, BOC proudly won a Bronze Stevie Award..

Tipping practices in the U.S. have always been complicated, but a recent Reddit post brought a new level of controversy to the table. A customer expressed frustration after a restaurant asked for a second tip..

Angsana Velavaru has solidified its reputation as one of the Maldives’ most sought-after resorts by receiving the prestigious British Airways Holidays Customer Excellence Award. With an overall rating of 4.8 out of 5..

Procurement plays a pivotal role in shaping CX. It goes beyond sourcing goods and services; it directly impacts how efficiently businesses operate and how well they meet customer expectations..

The next generation of the internet, Web3, is here. Decentralized applications, open data, and immersive digital worlds—these are the features drawing businesses in. The goal? Better customer experiences.

Authentic customer service is more than just solving problems or answering questions. If you’re looking to improve your approach to customer interactions, here’s how to provide authentic customer service..

For maximum satisfaction, you need to offer support through social media, a website, telephone, and email. This article will cover the top strategies for implementing omnichannel experiences..