Many of today’s businesses are investing in omnichannel CX software to unify customer interactions across phone, email, chat, social media, and more. But how do you measure the true value or ROI?

Contact center software is the backbone of your customer support operations. In this guide, we’ll walk you through the essential factors to consider when selecting the best contact center software for your business..

As we move through 2025, several emerging CX technologies are revolutionizing how companies engage with customers, optimize contact centers, and enhance overall customer satisfaction..

Think workforce analytics is just for big companies? It’s not. Even in small or midsize support teams, using data the right way can make a noticeable difference, whether it’s helping agents avoid burnout or shift planning..

In this article, you’ll get up-to-date interview questions—and practical sample answers—that reflect what top teams are asking, so you can stand out and build a lasting career in customer support..

Customer experience is shaped by every interaction a customer has with your business. Here we look at some ways in which service leaders can improve CX in the automotive repair sector..

Loyalty programs used to be simple. Points, discounts, maybe a birthday coupon. But let’s be honest — today, that kind of loyalty is cheap. Customers expect more. They want value, personalization, and experiences..

BluStream, the leader in product experience for CPG, subscription, and retail, announced its continued growth and strengthened leadership team to meet the increased demand for customer connection..

Customer support’s the heartbeat of any business—get it right, and people love you; fumble it, and they’re gone. From checking in after a sale to catching issues before they blow up, telemarketing’s like a warm handshake..

Customer care is the backbone of any thriving service-based industry. While the fabric of this has changed significantly over the last 25 years, primarily due to the rise of the internet, the foundation and ethos remain the same..

Voice of Customer (VoC) platforms, tools designed to help organizations capture customer feedback, derive actionable insights, and optimize both customer satisfaction and retention. Here are some of the best for 2025..

GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland.

Whether you’re packing up your entire home or just a single apartment, having reliable movers you can trust is key. Luckily, many moving companies are stepping up their game by focusing on customer service..

Organizations that prioritize comprehensive employee benefits aren’t just checking boxes; they’re cultivating a culture that reflects care and respect for their staff, which in turn shines through in customer service..

Smart CX starts with the basics: good planning, reliable systems and tools that actually support the work. When those elements are aligned, CX teams are equipped to deliver better experiences all around..

Strong leadership shapes how teams operate and more importantly how customers feel. In fact, great managers influence every part of the customer experience. Here’s a look at how leaders improve frontline performance..

Whether you’re a customer seeking the best experiences or a business looking to learn from the best, here are the top US cities renowned for their amazing customer service. These locations set the benchmark..

Digital customer experiences demand speed and convenience at every step in the buyer’s journey, and payments are no exception. Real-time payment systems are game-changers for meeting these expectations..