makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens™ Salesforce Ecosystem Partners Study for the UK..

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre.  Magnus Geverts shares 5 budget-friendly strategies..

Businesses are being urged to pay attention to their customer review strategy, following new research from Smart Money People, the UK’s dedicated financial services review site..

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system..

Research from SaaSGenius.com has revealed that while both Sainsbury’s and Tesco are offering cheaper deals to members, each of these grocery suppliers is lagging behind when it comes to customer service..

In this article, we will discuss some engaging team-building ideas that can help customer service professionals bond, build trust, and improve collaboration. We will also touch on the benefits of using a Terryberry..

Customer service personnel who are responsible for debt collection must be equipped with essential skills to ensure that the process is carried out professionally, efficiently, and effectively..

SuccessKPI has announced research findings that reveal solution expertise and cloud technology enablers are critical to getting the most from cloud contact center deployments and achieving better business results..

This FREE webinar will explore how to transform data from across digital channels into actionable insights, giving you a single, unified, 360° view of your customers to drive faster, smarter business decisions..

Calabrio has announced that Calabrio ONE  is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a selection of applications and integrations that elevate customer and employee experiences..

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. This means that providing an exceptional level of customer service is essential..

As our society becomes more globally connected, it is increasingly important to have a workforce that reflects the diversity of the world around us. What role do employers play in cultivating an inclusive workplace?

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company..

At our Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. Learn more about Sabio’s Wellbeing Programme..

RWS’ Tridion, with six of its partners, recently convened in Stockholm for the Tridion partner summit. They shared their rich expertise in powering guided experiences through structured content and semantic AI..

Quick response (QR) codes have been around for many years. They’re initially used in the vehicle industry to track parts. However, their uses have changed over the years. They’ve become an accepted marketing tool..

Logistics is a crucial component for any business that is in charge with the movement of products and other goods. Logistics services deals with organizing, handling and managing the transport, and storage..

We live in the age of convenience, where customers expect a seamless, lightning-fast service experience. Customers of today prioritize speed and ease above all else. Sam Klaas explains..