Key CEM market trends report examines Telcos..

In this article I will share four actions which can help companies ease the transition to a customer-facing culture..

Software changes the way users see their customers..

Innovative CRM solution for the life-science industry..

It’s a well known fact that it’s far easier to retain an existing customer than it is to acquire a new one..

Put your customers at the core of your business and watch your profits soar..

The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..

At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..

How to improve the customer experience with digital signatures..

How to increase customer interest and boost business..

Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.

Houston airports use surveillance technology to gain customer insights..

A new version of Aito CEA 4.6 software has been released..

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, [...]

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so [...]

Is your Service Desk’s customer service seen as an asset or a liability?