Emerging Technologies Will Change the Face of CRM

Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..

Here are some suggestions for communicating with customers in a meaningful way..

Alexon Selects Communicator Corp Email CRM

CRM, marketing and email platform chosen by Alexon Group Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were [...]

Six Steps to More Loyal Customers

Here are six great ways to to encourage more customer loyalty..

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk [...]

Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..

What is a Customer Service Center?

The Customer Service Center: A brief Overview.

Thoughtful, Value-Added Customer Service

Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!

24 Hour Live Chat Service Launches in Taiwan

Taiwan is a global hub of technological products, and since people there lead busy lives, “24-hour service” is emerging as a new culture, according to Sinyi Realty, a real estate company in Taiwan. According to a survey conducted by Sinyi, since its 24-hour online service launched, even in the late night or early morning, there [...]

Answering a Call from the Future

You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..

Best Customer Service Companies

We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by [...]

CRM For Beginners – Customer Relationship Management Basics

Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. The goal of CRM is to help a company maintain current customers, as well as gain new customers..

Address Book 4.0 CRM-Lite Now Available in Streetsmart

InfoStreet’s flagship CRM software gets an upgrade. InfoStreet Inc. this week announces that their flagship software, StreetSmart is receiving an upgrade to its Address Book application. The new upgrade, called Address Book 4.0 is due in large part to client demand for a highly-scaled back CRM system. In addition, users continue to have the freedom [...]

Customer Service and Sales – A Great Partnership?

Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..

The following story tells how a customer service experience went from funny to sad in less than 24 hours..

Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.

Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit..

It finally hit me this week what every single client, customer, person and patron truly wants – and it’s not what we’re giving them..

How to Keep Customers

Maybe the customer isn’t always right, but if you want to keep them, make sure they like you..