Make Your Customers Feel Like Stars!

Here are six secrets from the world of celebrity that will get your customers buzzing about you.

Turning Difficult Customers into Raving Fans

Three ways to deal with difficult customers and more importantly, turn them into raving fans of your product or service.

Why Customer Focus Differentiates

Discover the benefits of customer focus and the link with customer loyalty and profitability.

The Top Ten Customer Service Tips

Do you want to keep your customers coming back for more? Take a look at these top ten customer service tips.

The A to Z of Customer Service

Follow these alphabetical tips to provide high quality service, along with a dash of fun for customers.

Customer Service is a PACT

Delight your customers by keeping your side of the PACT and your customers will keep theirs.

How to Prevent Turnover in Your Call Center

With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center.

Difficult Customers – There’s No Such Thing

Change the way you think about customers and you’ll find they are not so difficult after all.

CRM – The Emperor’s New Clothes

Is CRM just an illusion? Read this alternative view on Customer Relationship Management and decide.

Achieving World Class Customer Satisfaction

Here’s a seven-step action plan to help target your best clients, build a standout service operation and achieve world class customer satisfaction.

7 Tips for Advanced Customer Satisfaction and Retention

Brandon Balsley, Sage North America small business technology observer, offers his tips for advanced customer service.

How to Deliver Superb Customer Service by Sharing Stories

Everybody loves a good story—in this article Donna Stevenson explains how story telling can actually result in amazing customer service.

7 Tips for Outstanding Customer Retention

Here are seven customer service tips to get your business up and running for outstanding customer retention.

Customer Service in the Web 2.0 World

Our world is changing and the rules of customer service are being rewritten. Read on to learn how technology is shaping the future of customer care.

The 3 P’s of Customer Service Management

A simple but effective way of focusing on three of the most important areas of customer service management.

8 Ways to Get Close to Your Customers

Eight proven ways to get close to your customers and find out what they value, what they care about, what they really want.

An extraordinary customer experience can only be provided through a deep understanding, and thorough exploration of process management.

Learn how to create an “Exceptional Customer Service Plan”, your gateway to successful client relationships.

Are You a Real Customer Service Professional?

Understand the five key areas where real customer service professionals perform well.