Good Customer Service Skills

The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..

Top 7 Tips to Create a Customer Service Culture of Excellence

At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..

Cloud-based Contracts Enhance Customer Service

How to improve the customer experience with digital signatures..

5 Ways to Engage With Your Customers

How to increase customer interest and boost business..

Listening to the Voice of the Customer (VOC)

Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.

Houston airports use surveillance technology to gain customer insights..

Aito Customer Experience Analytics Updated

A new version of Aito CEA 4.6 software has been released..

ACT! For Notes CRM Released by Vigilus

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, [...]

Extraordinary Customer Service – Where Does It Begin?

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

Should You Fire A Customer?

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so [...]

7 Steps to Improve Your Customer Service Desk

Is your Service Desk’s customer service seen as an asset or a liability?

The Keys to Customer Service

The key to customer service is providing a little bit more..

Emerging Technologies Will Change the Face of CRM

Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..

Here are some suggestions for communicating with customers in a meaningful way..

Alexon Selects Communicator Corp Email CRM

CRM, marketing and email platform chosen by Alexon Group Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were [...]

Six Steps to More Loyal Customers

Here are six great ways to to encourage more customer loyalty..

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk [...]

Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..