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Knowledge Base

Credit Card Fraud Detection Challenges, Techniques, and Statistics in 2020

How Workers’ Comp Insurance Works

7 Effective Ways to Improve Your Customer Service Skills

Staffscapes Explains How to Deal With Difficult Coworkers

8 Ways to Engage Your Followers on Instagram

How to Create a Website That Informs Clients

Looking to Invest in Photocopiers and Printers for the Office – What You Should Know

CRM for Colleges and Universities: What Are the Benefits?

Writing a CRM Plan: Useful Tips for Students

The Art of Preemptive Customer Service

How to Choose a Website Builder for Your Startup and Promote Customer Loyalty

Why BPM Is Vital for Businesses

Do Contractors Understand the Ins and Outs of the IR35 Changes?

How Has Staff Training Developed in the UK Over the Years?

7 Customer Retention Strategies That Work

How Can FAQ Pages Help Your Customer Service?

How Customers Can Build and Maintain a Good Credit Score

Essential CRM Software Every Real Estate Agent Should Use

What Does Business Process Automation Involve and What Benefits Does It Offer?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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