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Knowledge Base

How Does The Underwriting Process Work?

How Companies and Employees Have Adapted to New Working Practices

Capturing Green Consumers – How to Attract Buyers With Sustainability

5 Easy and Effective Ways to Motivate Your Employees

Did You Get Injured At Work? Here’s How To Find A Lawyer

7 Ways to Stand Out in a Job Interview

6 Remote Work Avenues to Grow Your Income

More Than Appointments: 5 Tips To Building Loyal HVAC Customers

5 Things You Should Learn to Use When Your Customer Is Stressed

How Packaging Can Convince Customers to Purchase a Product

Best Places to Start a Business

5 Digital Tools You Need to Run a Successful Gym

5 Trainings You Don’t Want to Create at Work, But You Must

Creating an Online Business for Beginners

15 Questions to Ask When Renting an Apartment

Considerations for Buying an HVAC Thermostat

How To Achieve Your Goals For Customer Care In 2022

Customer Service Tips for Boutique Shop Owners

How to Transform Your Blog Into a Customer Retention Magnet

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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