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Knowledge Base

How Did the Poker Hall of Fame Come About?

5 Benefits of Social Media Marketing

10 Tools To Acquire More Customers in 2022

How Does The Underwriting Process Work?

How Companies and Employees Have Adapted to New Working Practices

Capturing Green Consumers – How to Attract Buyers With Sustainability

5 Easy and Effective Ways to Motivate Your Employees

Did You Get Injured At Work? Here’s How To Find A Lawyer

7 Ways to Stand Out in a Job Interview

6 Remote Work Avenues to Grow Your Income

More Than Appointments: 5 Tips To Building Loyal HVAC Customers

5 Things You Should Learn to Use When Your Customer Is Stressed

How Packaging Can Convince Customers to Purchase a Product

Best Places to Start a Business

5 Digital Tools You Need to Run a Successful Gym

5 Trainings You Don’t Want to Create at Work, But You Must

Creating an Online Business for Beginners

15 Questions to Ask When Renting an Apartment

Considerations for Buying an HVAC Thermostat

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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