The Value of Real Customer Service

Drinking glass of water

In today’s customer-centric world, companies from all industries are realizing that providing superior service creates value. One such company is Big Berkey Filters.

It’s hard to imagine a time when you didn’t have to worry about what was lurking around in your water system. Today, with the unsafe disposal of pharmaceuticals, pesticides, waste, BPA, and other harmful contaminants, having a water filter that can give you peace of mind is essential. When purchasing a water filter, like the Big Berkey Filter, you want to know that what you are getting is worth the investment and that there is someone there to help you if you have a question or problem.

The Value of Customer Service

Sure, you have found the one gift for the person that has everything. Now that they own a Berkey Water filtration system, they may have some questions that you may not be able to answer. The value of having a customer service agent at your fingertips who knows the ins and outs of every type of Berkey sold is a resource you cannot find with all products. There are many insightful articles and FAQs on the Berkey Website. Still, sometimes you want to talk to a real person to get the information you need about filtration, ordering, setup, and troubleshooting.

Contact You Can Feel Comfortable With

Everyone learns differently, and everyone has a communication method that they feel the most comfortable in engaging. The first resource to go to is the Berkey Water Filter website. There is a help center that contains a lot of useful information. Here, you can find information about finding the right system, placing or canceling an order, articles on contamination and filtration, and a frequently asked questions page.

If you don’t enjoy reading or navigating a website, Berkey has an online chat, telephone, and email available to all potential and current customers. This way, you can take the time to structure your questions and obtain specific information. You can speak to a representative to have an answer directly or use the online chat system to assist you with common requests. Regardless of how you like to communicate, Berkey has you covered.

I Want to Find More Information

There are many products on the market today that claim they are the best filtration system. However, Berkey provides you with ample information and resources to show that it is the best product to buy for your home or office. Our customer service provides you with answers to common questions, along with articles comparing the Berkey to other filtration and purification systems.

I Want To Set Up My System

The manual that comes with your product will provide you with most of the information you need to set up your easy-to-use Berkey System. However, sometimes you may get stuck. Sometimes, you disassemble it and can’t remember how to get it back together, and you have lost the manual. The first step is that you can look on the website for a copy of the instruction manual. If you are still stuck, Berkey’s customer service is happy to help. They can walk you through each step of the process to ensure that you are getting the most out of your Berkey.

I Have a Question About My Order

If you have a question about your order, speaking to a customer service agent helps you retrieve the information you need almost immediately. Whether you are looking to place, track, cancel an order, return or exchange your Berkey, contacting customer service gives you options that can instantly answer your question.

The Berkey That Fits Your Lifestyle

If you know someone who has a Berkey, they do not hide it. Having a Berkey makes you reevaluate your drinking water and filtration system entirely, and you will wonder why you didn’t choose this product sooner. There are many different styles of Berkeys to meet the demands of your household size, along with several additional accessories that you can purchase to enhance your experience even more. If you need something more to satisfy your Berkey experience, chances are, a customer service agent can help you navigate your options so that you have the system that you desire the most. If, for some reason, you are not happy with your Berkey system, our customer service agents will be there to help you decide what the best course of action is for you to be happy or to help you troubleshoot any issues that you may have.

It is essential to have a product on the market that you can stand behind. The customer service agents at Berkey genuinely believe in their work, which is why they are so willing to help you so that you can enjoy your new filtration system to the fullest. From finding information to troubleshooting, there are multiple ways to get in touch with the help center to get the assistance you need. That is the value that comes with your investment.

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