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Knowledge Base

9 Ways Small Businesses Can Benefit From Crypto Adoption

Why Businesses Should Consider Investing in Creative and Professional Graphic Design Services

How Long Does It Take to Build a Home: A Guide for Real Estate Hustlers and Small Business Owners

The Best MBAs for Customer-Centric Leadership

How to Buy Cosmos Coin: A Beginner’s Guide to ATOM

10 Fundraising Ideas to Kickstart Your Small Business Call Center

Declutter Your Finances: Organize and Streamline for Long-Term Success

5 Ways to Train Healthcare Staff for Better Patient Communication

Small Business Financial Planning: A Guide to Integrated Platforms

How Small Businesses Can Use Planning Platforms to Set and Track Realistic Goals

The Strategic Role of Business Development Consultants in Scaling SMBs

Study Tips to Ace Your Teacher Certification Exam 

How to Prevent Your Emotional Intellect from Burning Out While Working with Customers

How to Start Playing at CandyLand Casino: Registering and Logging Into Personal Account

Full Review of the SpinFever Casino Gaming Site for Australian Players

The Power of Outsourcing: Optimizing Business Expenses and Focusing on What Matters

How Online Wholesale Stores Can Deliver Outstanding Customer Service

How to Set Up a Bookkeeping System for Your Startup

Top Tips to Maximize Your Winnings on 1Win Vietnam

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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