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Knowledge Base

The Best MBAs for Customer-Centric Leadership

How to Buy Cosmos Coin: A Beginner’s Guide to ATOM

10 Fundraising Ideas to Kickstart Your Small Business Call Center

Declutter Your Finances: Organize and Streamline for Long-Term Success

5 Ways to Train Healthcare Staff for Better Patient Communication

Small Business Financial Planning: A Guide to Integrated Platforms

How Small Businesses Can Use Planning Platforms to Set and Track Realistic Goals

The Strategic Role of Business Development Consultants in Scaling SMBs

Study Tips to Ace Your Teacher Certification Exam 

How to Prevent Your Emotional Intellect from Burning Out While Working with Customers

How to Start Playing at CandyLand Casino: Registering and Logging Into Personal Account

Full Review of the SpinFever Casino Gaming Site for Australian Players

The Power of Outsourcing: Optimizing Business Expenses and Focusing on What Matters

How Online Wholesale Stores Can Deliver Outstanding Customer Service

How to Set Up a Bookkeeping System for Your Startup

Top Tips to Maximize Your Winnings on 1Win Vietnam

How High-Risk Payment Solutions Can Improve Customer Retention

EUR/USD Volatility Statistics and Conditions for Day Trading

8 Essential Features of a Customer-Centric Casino Platform

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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