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Customer experience

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#1   Posted: 2 Feb 2013 13:44

Joining to get insights on how to improve customer experience and customer service

#2   Posted: 8 Oct 2014 15:41

Yes customer service has been my job for about 1o years nad we are all ways looking for new way to dill with customer sevices welcome.

#3   Posted: 29 Oct 2014 00:16

Yes, customer service is another term for great dealing with others, being hospitable, accommodating and empathetic.

#4   Posted: 6 Apr 2015 03:07

What do you thinks of getting high-quality customer experience with the help of a contact center? I think that more operators is good for receiving and processing call from my company's clients. That's why I've decided to use call center solutions. Is it ok for improving customer loyalty?

#5   Posted: 24 Jun 2016 12:40

I work with customer support managers and directors on a daily basis at Answerbase. I have found that the more transparent you can be with your customers the better. It's also important to find multiple ways to meet your customer information needs. Having a ticketing system isn't enough any more, and a ticketing system shouldn't be the only means of customer support. Having a space online for customers to ask questions, receive quality answers, and browse relevant content and articles is great way to continually meet your customers information demands and needs. You can start with a controlled "community" and then, when it makes sense to do so, up it up to select customers, product evangelists, and other SME's to contribute as well. Not only does this add transparency, but will heavily reduce incoming inquiries so you can save time and resources.

#6   Posted: 5 Oct 2020 11:25

Customer Experience is related to customer engagement, and the time they spent with the brand. It includes all the interactions they had during the journey. To make a customer happy, resolve all their queries on the first call itself. If an issue cannot be resolved on the first call, arrange for a call back but don't make the customer call back again. Create a forum where they can ask questions and get answers instantly. Give them an option to connect with customer support through social media channels as well. Guide customers to "User Guide" or "Knowledge Base" and take them through step-by-step process to answer the problem. Create surveys and ask for feedback to improve further.

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