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Ecommerce

Eight Questions Online Retailers Should Ask before Outsourcing Customer Service

E-Commerce Payments: 5 Ways to Reduce Costs

E-Commerce Customer Service Best Practices

5 Best Practices to Improve Customer Service Experience in Ecommerce

11 Ways an Ecommerce Business Can Give Excellent Customer Service

Omnichannel eCommerce for SMBs: How to Do It Right

Top 5 Ways to Boost Customer Experience on Your eCommerce Website

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

10 Tips to Gain Customer Loyalty for Your Ecommerce Business

Top Shopify Customer Support Apps for October 2020

5 Ways Brands use eCommerce Data to Improve Their Customer Service

5 Reasons Why Customer Service Is So Important for Online Businesses

AI in Ecommerce: Personalization and Beyond

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

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Latest Articles

  • How Generative AI Stands to Supercharge Customer Service and Support in 2024
  • Whilst AI Claims the Limelight, Organisations Need to Implement Solutions for the Right Reason
  • Why Data Protection Tools and Training are Essential for Customer Service Professionals
  • How Black Friday Success Hinges on Memorable Online Experiences
  • How Cleanliness Affects Customer Service

Customer Service News

  • Commbox Launches Era AI to Enable Customer Service to Be Intelligently Automated and CX Costs to Be Cut by 40%
  • Burry Sealants Expands with Mobile Workforce App Roll-out 
  • BigChange Pay Brings Instant Doorstep Payment for Jobs
  • EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
  • Unleashing CX in Amsterdam – A Round-up

Knowledge Base

  • Why Investing in Customer Success Training Is a Smart Decision
  • Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach
  • How to Find the Right Address for Your Business Site
  • Top 10 Best Shipping Options for Small Businesses in 2024
  • Maximizing Efficiency: Integrating Paystub Generators with Accounting Software

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 23 Essential Customer Service Skills

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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